Overview

The Loop Redesign

Redesigning a Core Feature of Mentorloop, a Leading Mentoring Software Provider
The challenge
The Loop is Mentorloop’s primary space for mentor-mentee interaction—but we saw an opportunity to increase usage and engagement. Research showed users were struggling to find and access key features like notes and meeting tools, and the visual design felt dated. The challenge was to improve the experience while working within existing system constraints—no new functionality could be added.

My role: sole UXUI designer
Led end-to-end, from project’s objectives definition and user research to final developer handoff.
‍
Company
Mentorloop

Discipline
UXUI design
Product design

Year
2024
Tools and skills
User Research
Usability Testing
Design Systems
Prototyping & Wireframing
Collaboration & Facilitation
User testing
Figma
Figjam
“Redesigning a core feature meant improving usability and engagement, without adding anything new.”
‍
Screenshot of the Legacy Loop.
Discovery
Discovery and approach
We combined stakeholder interviews, user surveys, usability testing, platform metrics, and competitive analysis to guide the redesign. This uncovered key issues: hidden features, lack of guidance, and an outdated, rigid interface. A collaborative workshop aligned the team, and the iterative process that followed shaped the final solution‍
‍
+ View process
Design
The final design
Modular UI: Reusable components that aligned with the existing design system, used feature-specific colour coding, for quick delivery and long-term scalability
“Developers appreciated how straightforward implementation was, thanks to the modular nature of the designs.”
Improved hierarchy & overview: Provided an overview of the mentoring relationship, surfaced the available tools, and organically turned the Loop into a record of the mentoring journey—a space users could revisit and reflect on over time
Smarter calls to action: Guided users depending on their stage in the mentoring journey and helped drive next steps
Adaptive to platform systems: Integrated seamlessly with existing milestones and workflows, enhancing continuity across the platform
Scalable architecture: Set up for future integrations like more tailored and contextualised guidance or AI-driven recommendations.
“Stakeholders celebrated the design’s flexibility for future enhancements.”
Tested and validated: Usability testing confirmed clearer navigation and reduced task completion time.
Post-launch
Post launch
Although I transitioned from the team shortly before launch, I worked closely with stakeholders to define the success metrics that continue to guide iteration:
‍
  • Feature usage goals. Specific targets for meetings, goals, notes (based on past data)
    ‍
  • MAU uplift. Expected growth in engagement
    ‍
  • Qualitative feedback. From program participants and coordinators
    ‍
  • Sales enablement. Stronger product positioning and visual appeal in demos
    ‍
This project reinforced that improving clarity, visibility, and guidance within existing systems can have a huge impact. You don’t always need to build more—you just need to help users better see and use what’s already there.
“The launch marked a new chapter—with clear metrics to measure success.”
That’s the Loop.
Thanks for your time

Bim Analytics

Brand Identity
‍202
Next Project